Effective Date: July 17, 2023

Thank you for choosing Apurun ("we," "us," or "our") for your products and services. We strive to ensure your satisfaction with our offerings. This Return and Refund Policy governs the terms and conditions for returning and refunding products and services purchased from us within a 30-day period.

1. Returns

We offer a 30-day return period for products and services purchased directly from us. If you are not entirely satisfied with your purchase, you may be eligible for a return under the following conditions:

• The return is requested within 30 days from the date of purchase.
• The product or service is in its original condition and packaging, unused, and undamaged.
• Proof of purchase, such as a receipt or order confirmation, is provided.

Please note that certain products or services may be exempt from this return policy. These exemptions will be clearly stated on our website or in the terms and conditions applicable to the specific product or service.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, we will initiate a refund to your original payment method within a reasonable timeframe. The time taken for the refund to be processed and reflected in your account may vary depending on your payment provider.

Please note that certain fees, such as shipping or transaction fees, may be non-refundable. Any additional terms and conditions related to specific products or services will be communicated to you at the time of purchase.

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at info@apurun.com to inform them about your intention to return the product or service.
• Our customer support team will provide you with instructions on how to proceed with the return, including any necessary documentation or shipping details.
• Pack the product securely in its original packaging, including all accessories and documentation, and ship it to the address provided by our customer support team. Please note that you will be responsible for the return shipping costs unless otherwise specified.

We recommend using a trackable shipping method and retaining proof of shipment for your records. We are not responsible for any loss or damage that may occur during the return shipping process.

4. Exceptions and Limitations

Please be aware of the following exceptions and limitations to our return and refund policy:

• Services that have been rendered or consumed are generally non-refundable unless otherwise specified in the terms and conditions of the specific service.
• Products or services that have been modified, altered, or damaged by the customer are not eligible for return or refund.
• Products that are subject to hygiene concerns, such as personal care items or perishable goods, may not be eligible for return or refund.
• Digital products or software downloads are generally non-refundable unless otherwise specified.